Credit Dnepr Bank has summed up the first results of Mystery Shopping Program23.09.2008 Credit Dnepr Bank has summed up the first results of Mystery Shopping Program which started on May 5, 2008. The aim of this program is service quality research in the net of Credit Dnepr Bank branches. The task of the first research stage was monitoring of Credit Dnepr Bank deposit line. According to the first results, the level of service quality in the net of Credit Dnepr Bank branches conforms the category “good”. The aim of Mystery Shopping Program is to control and improve service quality in the net of Credit Dnepr Bank branches. That’s why the service quality monitoring of the main bank products will be conducting in the net of Bank branches on permanent basis 2-3 times a month. | 
